Join us for our next News Nerd Book Club hangout on Wednesday, November 18th at 1pm ET.
This month we'll be reading Zingerman's Guide to Giving Great Service by Ari Weinzweig.
From Amazon's description of the book:
Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service, co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.
Hope to see you on November 18th. Happy reading!