The security and performance of our hosted member sites is one of the most important tasks we handle on the INN Product & Technology Team. This week we're beginning a rollout of SSL certificates and 2 Factor Authentication for all hosted members sites.
Today is my last day at INN. It's been a privilege to work this past 4+ years supporting a nationwide network of over 120 nonprofit news organizations. But now I'm excited to turn my attention to a single organization that I really admire. I start next week as a senior developer for Mother Jones.
We're happy to announce that we are rolling out new improvements for how we provide Largo support. These changes aim to streamline the process of submitting support tickets and to make our comprehensive support documents easier to find and use. As of today, here are the changes that you may notice:
You no longer need a login for our support portal to submit a request. Simply send an email to firstname.lastname@example.org at any time and we will be in touch with an answer. support.largoproject.org will continue to house our extensive knowledge base where you can find how-to guides and answers to common questions.
This is a big release that we've been working on for the past nine months or so and it includes a lot of great new features we think you'll love as well as a bunch of smaller improvements and bug fixes.
We're pleased to announce a special two-day gathering in Chicago, September 28-29 where we'll be assembling some great speakers from INN member organizations and beyond to help news leaders better understand how to manage technology and product design in your organization.